Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options


National emergency room (ER) utilization data tell us what hospitals and health
plans see daily: that ER visits continue to rise and show few signs of slowing.
According to the National Hospital Ambulatory Medical Care Survey (NHAMCS),
there were 110.2 million ER visits in 2004, and more than 25 percent were
for non-urgent or unknown causes. Emergency Exits: Reducing Emergency Room Utilization by Retooling Care-Seeking and Care Access Options

Frequent ER visitors also referred to as "frequent
flyers" are often targets of ER redirection efforts.
In reality, frequent flyers comprise a very small
percentage of ER visitors. Two health plans have
discovered that by analyzing patient care-seeking
behaviors and reducing barriers to primary care
access, they can successfully divert a measurable
number of potential ER visitors to more
appropriate care venues.

In "Emergency Exits: Reducing Emergency
Room Utilization by Retooling Care-Seeking and Care Access Options
,"
a 35-page special report, three physicians share the specifics of their
health plans' ER diversion initiatives that have roots in patient self-
care education, physician office adaptability and hospital-health plan
partnerships. Their reframed approaches to emergency room utilization
and primary care have netted them significant reductions in both ER
visits and hospital admissions.

Order your copy today at:
http://store.hin.com/product.asp?itemid=3757

Be sure to mention customer code: EER0602H

After analyzing internal and NHAMCS data, Wellpoint and Neighborhood Health Plan
employed low touch, broad-based strategies built around patient education rather
than expending energy on low numbers of frequent flyers whose behaviors are unlikely
to change, or significantly affect an organization's financial health.

This special report provides a blueprint for health plans, hospitals and providers desiring
to address and reduce unnecessary ED utilization in their populations. It also contains
a wealth of tactics from the more than 220 healthcare organizations that responded to
HIN's e-survey on dealing with unnecessary ED visitors.

You'll hear from Karen Amstutz, M.D., regional vice president and medical director at
WellPoint State Sponsored Business, Lakshmi Dhanvanthari, M.D., staff vice president
and medical director at WellPoint State Sponsored Business, and Jim Glauber, M.D.,
medical director for Neighborhood Health Plan of Massachusetts, who provide details
on:

To view the full table of contents, please visit:
http://store.hin.com/product.asp?itemid=3757

Please reference this customer code when ordering: EER0602H


Five Easy Ways To Order:

Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options

  1. Order at:
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  2. Reply to this e-mail at: info@hin.com
  3. Contact the Healthcare Intelligence Network at: (888) 446-3530
  4. Fax your order to: (732) 292-3073
  5. Mail your order to: Healthcare Intelligence Network, PO Box 1442, Wall
    Township, NJ 07719

IMPORTANT: Please reference the following customer code when ordering: EER0602H



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Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options


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Room Utilization by Retooling Care-Seeking and Care Access Options
," today
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