Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options


Emergency Exits: Reducing Emergency Room Utilization by Retooling Care-Seeking and Care Access Options

Frequent ER visitors also referred to as "frequent flyers"
are often targets of ER redirection efforts. In reality, frequent
flyers comprise a very small percentage of ER visitors. Two
health plans have discovered that by analyzing patient care-
seeking behaviors and reducing barriers to primary care
access, they can successfully divert a measurable
number of potential ER visitors to more appropriate
care venues.

In Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options
, a
35-page special report, three physicians share the specifics of their health plans'
ER diversion initiatives that have roots in patient self-care education, physician
office adaptability and hospital-health plan partnerships. Their reframed approaches
to emergency room utilization and primary care have netted them significant reductions
in both ER visits and hospital admissions.

Order your copy today at:
http://store.hin.com/product.asp?itemid=3757

After analyzing internal and NHAMCS data, Wellpoint and Neighborhood Health Plan
employed low touch, broad-based strategies built around patient education rather
than expending energy on low numbers of frequent flyers whose behaviors are unlikely
to change, or significantly affect an organization's financial health.

This special report provides a blueprint for health plans, hospitals and providers desiring
to address and reduce unnecessary ED utilization in their populations. It also contains
a wealth of tactics from the more than 220 healthcare organizations that responded to
HIN's e-survey on dealing with unnecessary ED visitors.

You'll hear from Karen Amstutz, M.D., regional vice president and medical director at
WellPoint State Sponsored Business, Lakshmi Dhanvanthari, M.D., staff vice president
and medical director at WellPoint State Sponsored Business, and Jim Glauber, M.D.,
medical director for Neighborhood Health Plan of Massachusetts, who provide details
on:

To view the full table of contents, please visit:
http://store.hin.com/product.asp?itemid=3757


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Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options

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Emergency Exits: Reducing Emergency Room Utilization
by Retooling Care-Seeking and Care Access Options


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