To succeed in a value-driven system, healthcare organizations will need to shift primary responsibility for health management to the individuals it serves.
Evidence-based health coaching supports these population health goals by aligning best practice care with patients' needs and values.
Evidence-Based Health Coaching: Patient-Centered Competencies for Population Health presents a template for evidence-based coaching that emphasizes clinical competencies, along with real-life applications from a health system already utilizing clinical health coaches within its value-based healthcare network.
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In this 30-page report, William Appelgate, executive director of the Iowa Chronic Care Consortium, and Alicia Vail, RN, a health coach for Ochsner Health System, describe how health coaching steeped in patient-centered research and managed as a partnership rather than a mandate can vastly improve health outcomes, particularly in individuals with chronic illness.
Following principles defined by the Iowa Chronic Care Consortium's Health CoachTraining Program#0174;, Ochsner has successfully engaged and activated patients to a higher level of self-care while improving outcomes and reducing costs.
Both thought leaders offer lessons and benchmarks to guide an evidence-based health coaching initiative, including hiring and training recommendations, coaching skill sets, prrescribed case loads, and more.
These industry experts provide details on the following:
- Transforming health coaching conversations with chronic condition patients to motivate patient self-management;
- Adjusting care processes and work flows to increase the effectiveness of a health coaching program;
- The multi-faceted role of the clinical health coach in a clinic environment;
- Developing a health coaching competency;
- Maximizing reimbursement from health coaching through care coordination fees;
- Evaluating organizational readiness for a health coaching program;
- Recruiting and managing a patient population;
- Structuring a clinic's workflow to maximize health coaching results;
- Overcoming the barriers to health coaching in this new environment;
- Tracking HEDIS measures to ensure quality goals are met;
and much more, including an extensive Q&A section addressing the investment and benefits of coaching low-risk patients, embedding health coaches in a clinic environment, and other concerns.
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