To succeed in a value-driven system, healthcare organizations will need to shift primary responsibility for health management to the individuals it serves.
Evidence-based health coaching supports these population health goals by aligning best practice care with patients' needs and values.
Evidence-Based Health Coaching: Patient-Centered Competencies for Population Health presents a template for evidence-based coaching that emphasizes clinical competencies, along with real-life applications from a health system already utilizing clinical health coaches within its value-based healthcare network.
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In this 30-page report, William Appelgate, executive director of the Iowa Chronic Care Consortium, and Alicia Vail, RN, a health coach for Ochsner Health System, describe how health coaching steeped in patient-centered research and managed as a partnership rather than a mandate can vastly improve health outcomes, particularly in individuals with chronic illness.
Following principles defined by the Iowa Chronic Care Consortium's Health CoachTraining ProgramŽ, Ochsner has successfully engaged and activated patients to a higher level of self-care while improving outcomes and reducing costs.
Both thought leaders offer lessons and benchmarks to guide an evidence-based health coaching initiative, including hiring and training recommendations, coaching skill sets, prrescribed case loads, and more.
These industry experts provide details on the following:
- Transforming health coaching conversations with chronic condition patients to motivate patient self-management;
- Adjusting care processes and work flows to increase the effectiveness of a health coaching program;
- The multi-faceted role of the clinical health coach in a clinic environment;
- Developing a health coaching competency;
- Maximizing reimbursement from health coaching through care coordination fees;
- Evaluating organizational readiness for a health coaching program;
- Recruiting and managing a patient population;
- Structuring a clinic's workflow to maximize health coaching results;
- Overcoming the barriers to health coaching in this new environment;
- Tracking HEDIS measures to ensure quality goals are met;
and much more, including an extensive Q&A section addressing the investment and benefits of coaching low-risk patients, embedding health coaches in a clinic environment, and other concerns.
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