The Doctor is Online: Moving Toward
Physician-Patient e-Visits

Physician practices and health plans across the country are looking to e-visit programs to improve practice efficiency and reduce costs.

Citing their ease of use, efficiency and psychological value, some healthcare payors now reimburse for physician-patient e-visits for non-urgent health issues. In early trials, both patients and providers are eagerly embracing this e-health practice. Discover what’s driving the trend toward e-visits and how two organizations implemented e-visit programs at their organizations in "The Doctor is Online: Moving Toward Physician-Patient e-Visits."

This special report from the Healthcare Intelligence Network shares insight on e-visit programs from a technology provider on what’s driving this trend, along with case studies from a healthcare provider and an insurer on creating and launching e-visit programs.

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Despite some lingering reluctance in the industry, the Internet's convenience, informality and immediacy has made it an ideal environment for this type of encounter. "Some people thought that e-visits might be a cold medium for a doctor and patient to interact in," said Eric Zimmerman, senior vice president of RelayHealth, a contributor to this report. "We've been finding quite the opposite: that e-visits do build a strong trusting relationship with more frequent informal contacts.

Zimmerman is joined by co-contributors Dr. Eric Liederman, medical director of clinical information systems at the University of California's Davis Medical Center and Tanya Trombly, director of provider support, Blue Cross Blue Shield of Massachusetts, whose organizations have implemented e-visit programs. The e-visit programs at University of California Davis Medical Center and Blue Cross Blue Shield of Massachusetts are profiled in this report.

You'll get details on:

  • The differences between e-mail and e-medicine;
  • Establishing criteria for e-visit discussion topics and reimbursement;
  • Patient, physician and payor satisfaction rates;
  • The effect of online care on healthcare costs;
  • Measuring the impact on practice; and
  • Choosing an e-visit vendor.

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The Doctor is Online: Moving Toward Physician-Patient e-Visits


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