HIN logo

February 11, 2010 Volume VI, No. 37

HIN Communications Editor Jessica Papay

Dear Healthcare Intelligence Network Client,

The WHO has found that of 1.8 billion prescriptions dispensed annually in the U.S., only half are taken correctly by the patient. This week we look at a new program to help California residents reduce the margin for medication error, as well as a best-in-class disease management tool with a module on medication safety.

Also in this issue, learn three simple routines that when used in tandem may significantly trim obesity prevalence in preschoolers.

Your colleague in the business of healthcare,
Jessica Papay
Editor, Disease Management Update

This week's DM news:

Table of Contents

  1. Award-Winning Disease Management
  2. Reducing Medication Errors
  3. Bridging Care Gaps
  4. Medication Compliance
  5. Healthcare Trends: Case Management Benchmarks
  6. Routines to Reduce Obesity
  7. Health & Wellness Incentives Use

Please pass this along to any of your colleagues or, better yet, have them sign up to receive their own copy and learn about our other news services.

Missed the last issue? Read it here.

Join our Community:

Please send comments, questions and replies to jpapay@hin.com.

Melanie Matthews, mmatthews@hin.com

>>Return to top

HIN podcasts
HIN blog
HIN videos
New HIN products

Contact HIN:
(888) 446-3530
(732) 528-4468
Fax: (732) 292-3073
Email: info@hin.com

Advertising and sponsorship contact our Sales & Marketing Coordinator: Deirdre McGuinness, dmcguinness@hin.com

>>Return to top

Online, Interactive Health Education Program Named Best Care/Disease Management Site

Health Education Answers, Lilly USA's interactive health and wellness tool, has received an eHealthcare leadership award of distinction for best care/disease management site for its ability to help consumers manage a chronic condition, encourage two-way communication between patient and healthcare practitioners and provide opportunities to monitor clinical care.

Available in Spanish and English and with portions in Mandarin, Health Education Answers is a free Web-based program based on research-supported patient education material that adheres to national clinical guidelines. Patients accessing the program can progress through several health and DM modules, including ADHD, bipolar disorder, depression, diabetes, diabetes complications, heart health, weight management, medication safety, men's health, schizophrenia, smoking and addictions, wellness and women's health.

The program also includes an optional health risk assessment (HRA), which helps patients identify and understand their individual health needs and at-risk behaviors. Based on the results, Health Education Answers directs patients to the most applicable education modules that provide tips for improvement.

The tool, which is also available on DVD-ROM, can be customized to meet each organization's individual needs, including incorporating the organization's logo, approved color palette, specific content selections and a personalized welcome message.

More than 1,100 entries were received from a wide range of healthcare organizations, online health companies, pharmaceutical/medical equipment firms, suppliers and business improvement initiatives. In addition, Health Education Answers received the 2009 Health Care Standard of Excellence Award from the Web Marketing Association and in 2008 received NCQA health information product certification for HRAs and interactive consumer health tools.

To learn more about this research, please visit:

>>Return to this week's disease management news

DailyMed™ Pharmacy Program Reduces Margin for Medication Error

Anthem Blue Cross (Anthem) Medi-Cal members who face the daily struggle of taking six or more different medications to manage a chronic health condition or worry about missing or taking a dose incorrectly may now enroll in a program to help increase medication adherence and reduce medication errors.

The DailyMed™ Pharmacy program eliminates the guesswork when taking complex or multiple prescriptions by providing members with a 30-day supply of their medications, delivered to their homes in pre-sorted packets and marked with the day, date and time the medications should be taken.

In addition, because individuals who take more medications can find it difficult to adhere to their medication regimens, a team of DailyMed pharmacists will provide coordinated care and phone consultations to closely monitor the safety, efficacy and compliance of their medication therapy. The DailyMed Pharmacy program will complement and enhance a variety of DM programs already offered by Anthem for Medi-Cal members to help manage an array of health conditions, including asthma and diabetes.

"For many of our members, their medication regimens are critical to help stay healthy and enjoy a better quality of life, yet we know some regimens can be very complex and hard to understand, and that can lead to missing doses or even misusing medications," said Kevin Hayden, president of Anthem’s state-sponsored business. "It is well-documented that better adherence to treatment guidelines and medication compliance keeps members healthier for a much longer period of time, while reducing hospitalizations and other healthcare-related costs. This program has the potential to drastically change the way our members approach their medication therapy."

To learn more about this research, please visit:

>>Return to this week's disease management news

Bridging Behavioral Healthcare Gaps

A large portion of McKesson Health Solutions' chronically ill beneficiaries also suffer from depression and schizophrenia, says Jim Hardy, senior vice president of care management services. Increasingly, McKesson seeks nurses with a background in behavioral healthcare to provide disease and case management to this population, especially during hospitalizations and at discharge. He describes the challenges inherent in navigating the medical and mental health systems needed by these clients and suggests ways to bridge behavioral healthcare gaps.

To listen to this complimentary HIN podcast, please visit:

>>Return to this week's disease management news

Patient-Centric Approach to Medication Compliance

Each week, healthcare professionals respond to a reader's query on an industry issue. This week's expert is Connie Commander, past president of the Case Management Society of America and president of Commander’s Premier Consulting Corporation.

Question: What is the best approach to convince patients that they need to be compliant with their medications?

Response: (Connie Commander) The best approach is to start by asking them how they feel about everything they’ve been told. As healthcare providers, once we show patients that we’re trying to engage them, make the process patient-centric and indicate that it won’t be successful without them — the rest will fall into place.

For more medication compliance strategies, please visit:

We want to hear from you! Submit your question for Disease Management Q&A to info@hin.com.

>>Return to this week's disease management news

There are other free email newsletters available from HIN!

Medical Home Monitor tracks the construction of medical homes around the country and their impact on healthcare access, quality, utilization and cost. As providers and payors reframe care delivery, this monthly e-newsletter will cover the pilots, practice transformations, tools and technology that will guide healthcare organizations toward clinical excellence.

To sign up for our free email newsletters, please visit:

Healthcare Trends & Studies: Healthcare Case Management - Focus on Care Transitions and Continuity

Healthcare case managers are playing a larger role in the coordination of all phases of patient care. This just-published HIN white paper examines the expanding focus, responsibilities and impact of case management in healthcare, from populations benefiting from case management to metrics on case loads, ROI and performance measurement through responses provided by 187 healthcare organizations.

To download this complimentary white paper, please visit:

>>Return to this week's disease management news

Eat, Sleep, Restrict That Remote - Three Routines to Reduce Childhood Obesity

A new national study suggests that preschool-aged children are likely to have a lower risk for obesity if they regularly engage in one or more of three specific household routines: eating dinner as a family, getting adequate sleep and limiting their weekday television viewing time.

In a large sample of the U.S. population, the study showed that 4-year-olds living in homes with all three routines had an almost 40 percent lower prevalence of obesity than did children living in homes that practiced none of these routines.

Other studies have linked obesity to the individual behaviors of excessive TV viewing, a lack of sleep and, to a lesser extent, a low frequency of family meals. But this is the first study to assess the combination of all three routines with obesity prevalence in a national sample of preschoolers.

The researchers suggested that adopting these three household routines could be an attractive obesity-prevention strategy for all families with young children, especially because these routines may benefit children’s overall development. However, they also cautioned that this study alone does not confirm whether the routines themselves, or some other factor, protect children from obesity.

To learn more about this research, please visit:

>>Return to this week's disease management news

Health & Wellness Incentives Use

The use of economic incentives to drive engagement and results from wellness and prevention programs continues to proliferate, both as a response to escalating healthcare costs and a shift of more health ownership to consumers. Join the more than 60 organizations that have already described how they use incentives to promote health and wellness. Complete HIN's second annual Survey of the Month on this topic by February 28, 2010. You'll receive a free executive summary of the compiled results, and your responses will be kept strictly confidential.

To participate in this survey and receive its results, please visit:

>>Return to this week's disease management news

Thank you for your readership! Please urge your colleagues to subscribe by forwarding this email or visiting
http://www.hin.com/freenews2.html or by calling (888)446-3530 or visiting the HIN Web site.

While we encourage you to forward this email to your colleagues, these articles may not be redistributed in any other publication, reproduced for publication in any form, distributed on an intranet or network or by e-mail distribution or distributed for commercial purposes without the expressed written permission of the Healthcare Intelligence Network.

Copyright 1997-2010 Healthcare Intelligence Network. All rights reserved.
Healthcare Intelligence Network
Gateway to Healthcare Business Information on the Internet
1913 Atlantic Ave., Suite 201, Manasquan, N.J. 08736