Healthcare Intelligence Network Webinars

As part of CareOregon's initiative to create a more robust care management
program, the organization has found new ways of stratifying members and
identifying high-risk members, explains Rebecca Ramsay, B.S.N., M.P.H.,
CareOregon's senior manager of care support and clinical programs. During
a recent interview, Ramsay also explained how daily data from CareOregon's
emergency departments is informing their member outreach strategy during
a recent interview.

Listen to this interview online at:

Ramsay will share the strategies that CareOregon is using to segment patients
by complexity to ensure that case management resources are allocated effectively
during the upcoming webinar:

Case Management: Identifying, Monitoring and Managing Target Populations
Wednesday, September 16, 2010 • 1:30-2:30p.m. Eastern
Also Available in Training DVD, On-Demand, and CD-ROM Format.

Register today by contacting 888-446-3530 or by visiting:

In addition to its clinical case managers, CareOregon has been building its
case management program capacity over the last five years to include
non-clinical staff members to fill the role of health guides for its
Medicare and Medicaid members. Members in need of case management are
stratified into this multi-disciplinary team through an overlapping
identification methodology.

During the webinar, Ramsay will provide details on:

  • Identifying those at-risk of high utilization and complex cases
    through multiple methods;
  • Understanding the population being served to determine the case
    management approach, interventions and staff resources to use;
  • Recruiting, hiring and educating case managers for effective outcomes;
  • Engaging case management patients through motivational interviewing
  • Encouraging patient self-management in the case management process; and
  • Monitoring and managing the case manager and the patient.

Can't attend the Webinar on the scheduled date?
Order a CD recording, Training DVD, or the On-Demand Version of this event.

The CD, Training DVD and On-Demand version include all presentation handouts.

Don't miss this important event to learn how CareOregon is segmenting patients
into different buckets based on patient complexity to ensure that case
management resources are allocated effectively.

Register today by contacting 888-446-3530 or online at:


Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network