Cultural Competency in Healthcare: Translating Differences Into Improved Quality and Access


A provider-patient language barrier can undermine the quality and accessibility of healthcare for that patient. But cultural misunderstandings can have more subtle consequences.

This special report, "Cultural Competency in Healthcare: Translating Differences Into Improved Quality and Access," details educational and communication strategies for leveraging cultural differences to improve the quality and accessibility of healthcare. Representatives from two healthcare organizations detail how their diversity programs are addressing the needs of culturally diverse populations. Also included are first-hand experiences from some of the respondents to HIN’s recent online survey of cultural diversity efforts in the healthcare industry.

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You'll hear from Elsa Batica, cross-cultural health development and training manager, Children's Hospital and Clinic (Minneapolis) and Loretta Estes, coordinator, cultural and linguistics services, Passport Health Plan on the development and implementation of the cultural diversity programs at their organizations.

This report is based on the May 18, 2005 audio conference "Cultural Diversity in Healthcare: Addressing Differences to Overcome Barriers" during which Batica and Estes provided in-depth details on their respective programs.

You'll get details on:

  • Building an organizational cultural competence environment;
  • Creating orientation and ongoing training for staff members on cultural sensitivity; and
  • Addressing the challenges of a multicultural society.

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Please reference this code when ordering: CCH0712H

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"Cultural Competency in Healthcare:
Translating Differences Into Improved Quality and Access"

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Cultural Competency in Healthcare:
Translating Differences Into Improved Quality and Access

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