Healthcare Case Management Across the Care Continuum

Post-reform redesign of clinical care delivery and supporting reimbursement models reflects the healthcare case manager's dual roles as care coordinator and utilization manager. Case manager work locations, job focus and caseloads are evolving in response to these shifts in the healthcare landscape.

Utilizing metrics and accountability and collaborating between utilization management, case management and medical affairs are just a few case management strategies. This new infographic from the Healthcare Intelligence Network outlines case management keys to success, responsibilities, targeted conditions, challenges and average caseloads, drawing from responses from our Case Management in 2012 survey.

Click here to view the full infographic


2012 Healthcare Benchmarks: Case Management.

Among the data points presented in this infographic are:

  • Top ways case managers connect to patients, including telephone, face to face and email;
  • Ten CM challenges for 2013 such as home care sector needs, U.S. economy and care coordination;
  • The condition most responsive to case management efforts; and
  • Most critical CM responsibilities, including patient advocacy and care transitions management.

The case management infographic is excerpted from the 2012 Healthcare Benchmarks: Case Management.

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Other Infographics from HIN:

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Hope you find it useful!

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

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