To expand the scope of care coordination, telephonic case management is evolving as a cost-effective and efficient means of monitoring and engaging individuals with chronic illness or a weak circle of care, according to an inaugural survey on Telephonic Case Management by the Healthcare Intelligence Network (HIN).

More than 84 percent of respondents utilize telephonic case managers, according to this new market data, with more than half—54 percent—making contact with patients from virtual home offices. And while the telephone is an essential tool of the trade, these case managers also draw on motivational interviewing and robust data from electronic health records (EHRs) and case management software to help them manage their populations.

Download this HINtelligence report for more data on telephonic case management including details on program components, work locations of telephonic case managers and results and ROI for telephonic case management.

Telephonic Case Management in 2014: Triage for High-Risk, High-Cost ConditionThis white paper is an excerpt from the full 2014 Healthcare Benchmarks: Telephonic Case Management, which delivers a comprehensive set of metrics from more than 100 healthcare organizations on emerging trends in telephonic case management of patients and health plan members, examining the populations served and tools employed by telephonic case managers, as well as the impact of these telephonic connections on health outcomes, utilization and the organization's bottom line.

Click here for more information on the 2014 Healthcare Benchmarks: Telephonic Case Management.


Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

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