Digital health, also called ‘connected health,’ leverages technology to help identify, track and manage health problems and challenges faced by patients. By now, most Americans have used at least one digital health tool, according to a 2015 Rock Health survey. In a nod to the device-driven lives of patients and health plan members, healthcare organizations are slowly layering digital health tools over care delivery and management efforts.

And as they do so, the principal goal of digital health programs, according to one-quarter of respondents to a 2016 Healthcare Intelligence Network survey on this topic, is to boost patient satisfaction with the healthcare experience. To this end, 70 percent of respondents have adopted a digital health approach, the survey found, with more than a quarter—27 percent—engaging between 10 and 25 percent of their population in digital health.

Digital Health in 2016: Connectivity Elevates Patient Experience, SatisfactionDownload this HINtelligence report for more data on fostering engagement with digital health tools and the health metrics most often monitored digitally. Click here to download the report today.

Customized reports, including benchmark results by industry sector, are available upon request.

This white paper is an excerpt from 2016 Healthcare Benchmarks: Digital Health, which assembles hundreds of metrics on digital health strategies from hospitals, health insurers, physician practices and other responding organizations, charting the growth of digital health and its expanding role in population health management. Click here for more information.

Breaking down findings by high-responding industry sectors, this report includes the following data points:

  • Prevalence of current and future digital health initiatives;
  • Primary goals of digital health programs, including enhancement of patient experience, population health, health behavior change, and more;
  • Favored digital health delivery platforms;
  • Program components, including feedback on availability of online tools, healthcare wearables, remote monitoring, and more;
  • Preferred development paths (in-house versus outsourced);
  • Patient populations and health conditions targeted by digital health initiatives;
  • Health data and activities monitored by digital health;
  • Patient engagement benchmarks, by population percentage and risk stratification;
  • Principal responsibility for digital health;
  • Most effective digital health processes, tools and workflows;
  • Top challenges to digital health implementation;
  • Results and ROI from digital health programs to date;
  • Impact of digital health on key healthcare metrics, including healthcare access, self-management, patient satisfaction and experience, behavior change, utilization and other benchmarks;
  • The complete February 2016 Digital Health Strategies survey tool;
and much more.

Order your copy of 2016 Healthcare Benchmarks: Digital Health today online at:


Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

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