Chronic Care Management:
Telephonic Outreach Prevails Amidst Spike
in CCM Activity, Reimbursement

Chronic Care Management: Telephonic Outreach Prevails Amidst Spike in CCM Activity, Reimbursement

Reflecting the merit of chronic care management (CCM) in the delivery of high-value healthcare, CCM adoption rose from 55 percent in 2015 to 69 percent in 2017, according to HIN's April 2017 Chronic Care Management survey. In the sphere of value-based healthcare, chronic care management (CCM) is touted as a critical component of primary care and population health management that contributes to better health and care for individuals while reducing spending.

The majority of CCM outreach continues to be conducted telephonically, say 88 percent of 2017 respondents.

Reimbursement levels for CCM remained steady at 35 percent from 2015 to 2017; however, this second comprehensive CCM survey by the Healthcare Intelligence Network found that 32 percent currently bill Medicare using CMS Chronic Care Management codes introduced in 2015. Although 40 percent of Medicare CCM participants believe CMS's 2017 program changes will reduce the administrative burden associated with CCM, more than one-fifth still encounter challenges when it comes to engaging providers and staff in the Medicare program.

Instantly download this free Ebook for more data on:

  • The leading criterion for CCM admission;
  • Top tools for identifying or risk-stratifying individuals for CCM; and
  • The leading CCM challenges.

Click here to download the report today.

This white paper is an excerpt from 2017 Healthcare Benchmarks: Chronic Care Management, which captures tools, practices and lessons learned by the healthcare industry related to the management of chronic disease. This 40-page report, based on responses to HIN's industry survey on chronic care management, is the second comprehensive assembly of metrics on CCM stratification requirements, reimbursement models, promising protocols, challenges and ROI. For more information, click here:

P.S. -- You may also be interested in these chronic care management resources:

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