Grand Valley Health Plan uses a multi-faceted approach to convey process and workflow
changes resulting from the NCQA medical home recognition process to ensure uniform adoption of
these changes as it moves toward Level 3 recognition of the Patient-Centered Medical
Home by NCQA.

During Achieving NCQA's Patient Centered Medical Home Recognition, an October
21st webinar, you will learn from Grand Valley's experience to date on the basics
of preparing for NCQA's Physician Practice Connections® - Patient-Centered Medical
Home™ — from the daily, workflow changes and processes that need to be in place
for patient access, communication, education and tracking to care management and
performance reporting and improvement.

Achieving NCQA's Patient Centered Medical Home Recognition is part of HIN's
Medical Home Open House series that is touring the critical components of the medical
home. You can register for this webinar or any of the other medical home webinars in
the series online at:

Please reference the following customer code when registering: APN1008H

Gather your team in a conference room and get the inside details you need on the
transformation processes needed to help physician practices gain recognition as
a Patient-Centered Medical Home.

Mark your calendar now and register online at the program web site:

Be sure to mention customer code: APN1008H

Please feel free to contact our customer service department at 888-446-3530
with any questions you may have.

Warm Regards,

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network
1913 Atlantic Avenue
Suite 201
Manasquan, NJ 08736