Value-Based Reimbursement Advisor, July 5, 2017
July 5, 2017 Volume III, No. 13
Sponsored by: Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan

Responding to feedback from patient experience surveys, UnityPoint Health moved from a siloed approach to improving the patient experience at each location to a system-wide strategy that provides a consistent, baseline experience while still permitting each institution the latitude to address its specific needs. During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a July 27, 2017 webinar, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, will share how her organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process. Click here to register or obtain more information.

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  1. Average Hospital Revenue Cycle Leaves $22 Million on the Table

  2. Study Shows Improper EHR Medical Coding Causes Inaccurate Medical Bills and Lost Revenue; EHR Shortcuts to Blame

  3. Health Analytics in Accountable Care: Leveraging Data to Transform ACO Performance and Results

  4. New Chart: What Are the Top Metrics Measuring ACO Success?

  5. Optimizing the Value of SNFs In Value-Based Care: Leavitt Insights for Hospitals & Health Systems

  6. Patients Are the New Payors, But 2 in 3 Do Not Pay Hospital Bills in Full: TransUnion Analysis

  7. Post-Acute Care Trends: Cross-Setting Collaborations to Align Clinical Standards and Provider Demands

  8. Accountable Care Organizations in 2017: ACO Adoption Doubles in 4 Years As Shared Savings Gain Favor

  9. Improve Medication Adherence, and Payors Pay Attention

  10. 1 in 5 Medicare Patients Returns to Hospital After 'Observation Stays'

  11. Infographic: Why Centralized Patient Access Matters for an Ideal Patient Experience

  12. CMS Quality Payment Program Proposals Encourage Participation in APMs, MIPS

  13. Safety-Net Providers Can Adopt Medical Home Models, Improve Primary Care; Cost Reductions Harder: RAND Study

  14. 2017 Healthcare Benchmarks: Social Determinants of Health

  15. Medicaid Reform Could Shift Risk onto States and Most Vulnerable, Harm Population Health: NASI Analysis

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© 2017 Value-Based Reimbursement Advisor by Healthcare Intelligence Network.
Editor: Patricia Surdovel, psurdovel@hin.com;
Publisher: Melanie Matthews, mmatthews@hin.com

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E-mail info@hin.com; Web site www.hin.com.