Making the Connection with Telephonic Case Management: 4 Key Areas

Telephonic outreach helps to bridge the care divide, supporting and engaging vulnerable and high-risk populations.

This infographic from the Healthcare Intelligence Network offers tips to improve telephonic connections with these individuals, from Jay Hale, director of quality improvement and clinical operations at Carolina Behavioral Health Alliance.

Making the Connection with Telephonic Case Management: 4 Key Areas

This new infographic from the Healthcare Intelligence Network includes advice on how to connect with patients, identify warning signs, provide easy-to-use surveys, and develop qualities to become a successful telephonic case manager.

Click here to view the full infographic. The infographic is available for purchase as a downloadable Adobe Acrobat PDF file. Click here for details.

The Making the Connection with Telephonic Case Management infographic is excerpted is excerpted from Telephonic Case Management Protocols to Engage Vulnerable Populations, a 30-page resource that describes a suite of tools to facilitate identification, interaction, surveys, follow-up action, resource matching, and member engagement and outreach for a behavioral health population that is also a template for case management and care coordination of any organization's hard-to-reach or vulnerable members.

You may also be interested in these telephonic case management resources:

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Hope you find it useful!

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network

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