Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time

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Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time

For more information or to order please visit:
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Please reference this customer code when registering: ERU0106H

Webinar Date/Time: Wednesday, January 14, 2009 at 1:30 PM Eastern time.
(Training DVD, CD-ROM, and On-Demand Format Also Available)

A number of factors contribute to the overcrowding of emergency rooms, according to a new study by University of Michigan researchers that was funded by the Robert Wood Johnson Foundation. Beyond emergency room use for non-emergent cases, other factors that are contributing to a rise in ER use and a decline in patient satisfaction include understaffed inpatient hospital wards, ER closures, a shortage of inpatient beds, a growing elderly population with chronic illnesses and population growth in general.

Agenda

During Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time, a 90-minute webinar on January 14, 2009, three industry insiders will describe the strategies that their organizations have implemented to improve throughput in the ER to increase efficiencies, reduce costs and improve patient outcomes and satisfaction.

You'll hear from Cindy Rentsch, clinical director of emergency services at Edward Hospital, along with Joan Heater, director, Banner Gateway Medical Center and Kevin Roche, director of the management engineering program at Banner Gateway Medical Center, on:

  • Building a culture of customer service and patient satisfaction in the emergency room;
  • Creating effective communication strategies among the ER staff and between the staff and patients that yield results;
  • Serving the needs of the urgent and the non-urgent patients satisfactorily in the ER;
  • Implementing strategies and tools that measure and audit performance in the ER; and
  • Analyzing the bottom line impact on improved performance.
Don't miss this important event!

Register today to discover how to combat ER overcrowding and increase efficiency, reduce costs and improve patient outcomes and satisfaction. Contact our customer service department at 888-446-3530 or online at:

http://store.hin.com/product.asp?itemid=3872

Mention customer code: ERU0106H

Sincerely,

Melanie Matthews
Executive Vice President
The Healthcare Intelligence Network


Five Easy Ways To Register For:
Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time

  1. Register at: http://store.hin.com/product.asp?itemid=3872
  2. Fill out the registration form below and e-mail to: info@hin.com
  3. Contact the Healthcare Intelligence Network at: (888) 446-3530
  4. Fax registration form to: (732) 292-3073
  5. Mail registration to: Healthcare Intelligence Network, PO Box 1442,
    Wall, NJ 07719-1442
Please reference this customer code when registering: ERU0106H

Registration Form
Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time


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[ ] Yes! Our organization needs to learn about successful strategies to combat ER overcrowding and increase efficiency, reduce costs and improve patient outcomes and satisfaction. Please register our site for Emergency Room Utilization: Developing a Team Approach to Address Overcrowding Factors That Increase Wait Time, today for $267.

Please reference this customer code when registering: ERU0106H

PRICING: Register Today and Receive the Early Bird Discount

6 cost-effective registration options:

  1. [ ] $337 for the webinar, conference training DVD, PLUS a printed transcript of the conference proceedings (DVD and transcript is shipped approximately three weeks after the program.) ($367 after 1/9/09)

  2. [ ] $317 for the webinar, conference on CD-ROM, PLUS a printed transcript of the conference proceedings (CD-ROM and transcript is shipped approximately three weeks after the program.) ($367 after 1/9/09)

  3. [ ] $297 for the Training DVD and a transcript of the conference proceedings (shipped approximately three weeks after the program.)

  4. [ ] $277 for the recorded conference and presentation materials on CD-ROM, which includes printed transcript, if you cannot participate in the live program. (Shipped approximately three weeks after the program.)

  5. [ ] $267 for the On-Demand service, which provides you the opportunity to listen in at your leisure via your computer and a Web browser (includes the agenda and presentation materials — available 1/16/09.)

  6. [ ] $267 per dial-in telephone line per site to participate in the live program and receive the presentation materials. No limit to the number of participants per site. ($317 after 1/9/09)

[ ] Other non-US countries based on phone charges.

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Please reference the following customer code when registering: ERU0106H

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Cancellation Policy: To receive a refund, notice is required at least seven business days prior to the webinar. With proper notice, fees are refunded minus a $40 service fee. No refunds are given for cancellations received with less than seven days notice. The Healthcare Intelligence Network reserves the right to cancel or reschedule a webinar due to unforeseen circumstances.