|April 2, 2013||Volume 2 Issue 17|
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Free Download: Healthcare Trends in 2013
Telephonic Case Management Protocols to Engage Vulnerable Populations examines the case management protocol developed by Carolina Behavioral Health Alliance, including the use of scripts and surveys to assess patients' engagement in the treatment process and to identify patients at-risk.
Debra Smyers, senior director of program development at UPMC Health Plan: