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White Paper Abstract: One of the largest not-for-profit healthcare providers in the United States, well known for delivering high quality healthcare services including preventive-care programs, faced the need to lower costs while improving quality. They needed an innovative approach to manage the care of senior citizens. Clinicians have too many patients to see, too few resources to handle proactive healthcare programs and no automated way to inform when their patients might be heading toward serious health problems. The organization recognized the solution to the problem required a health management versus a care delivery orientation. The implementation of their program called for new processes, new technology and new information.

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