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White Paper Abstract: While consumer directed healthcare (CDH) is receiving wide-spread attention from the media, the scope is often on electronic medical record adoption or health savings accounts. While these are important developments in improving care and lowering costs, they do little to address the critical aspects of patient
education, satisfaction and empowerment. In this new era when the Center for Medicare and Medicaid Services (CMS)-enforced HCAHPS performance measures may impact Medicare reimbursement rates for hospitals, what can hospitals do to ensure patient education and satisfaction? In other words, how can you ensure patient empowerment?
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