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Case Study Abstract: As most companies continue to focus on improving the bottom line, Central Benefits has turned its attention to scalability to meet customer and acquisition needs while improving the top line. The Columbus, Ohio-based Central Benefits Mutual Insurance Company (Central Benefits), which utilizes one of the country’s most technologically sophisticated platforms, provides comprehensive group benefits administration services and group life insurance coverage to approximately 210,000 individuals, as well as individual Medicare supplement insurance coverage to an additional 7,500 individual customers. According to Allen Heilman, Central Benefits Senior Vice President, TPA Services, strategic business partnerships that support the enterprise’s plans for growth are key to maintaining the company’s level of superior service.
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