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Case Study Abstract: A disease & case management company responsible for over 3,000,000 lives in states across the country was building its own case management system and a data warehouse for the claims data of these clients. Before purchasing SmartCare®, in tandem with the 3M CRG software, it had hired a data scrubbing company to clean the claims data regularly received from two of its larger HMO customers, running sizable monthly charges. While it had a skilled IT staff, they were already overloaded with the responsibilities of running the computer network for over 100 users at different sites, Internet access, and development of the new system and data warehouse.
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