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Chronic Care Management in 2017:
Telephonic Outreach Prevails Amidst
Spike in CCM Activity, Reimbursement
 White Paper Abstract: Reflecting the merit of chronic care management (CCM) in the delivery of high-value healthcare, CCM adoption rose from 55 percent in 2015 to 69 percent in 2017, according to HIN’s April 2017 Chronic Care Management survey. In the sphere of value-based healthcare, chronic care management (CCM) is touted as a critical component of primary care and population health management that contributes to better health and care for individuals while reducing spending.
The majority of CCM outreach continues to be conducted telephonically, say 88 percent of 2017 respondents.
Reimbursement levels for CCM remained steady at 35 percent from 2015 to 2017; however, this second comprehensive CCM survey by the Healthcare Intelligence Network found that 32 percent currently bill Medicare using CMS Chronic Care Management codes introduced in 2015. Although 40 percent of Medicare CCM participants believe CMS’s 2017 program changes will reduce the administrative burden associated with CCM, more than one-fifth still encounter challenges when it comes to engaging providers and staff in the Medicare program.
Download this HINtelligence report for more data on the leading criterion for CCM admission, top tools for identifying or risk-stratifying individuals for CCM and the leading CCM challenges.
Customized reports, including benchmark results by industry sector, are available upon request.
Please fill out the registration form below to receive an executive summary of this year's survey results. The link to download the survey results will be sent to the email address indicated. [Note: Incomplete and invalid forms will not be processed.]
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