Patient Engagement in 2015: Tactics to Drive Satisfaction, Care Plan Adherence and Quality

Today's value-focused healthcare models theorize that engaged patients not only are healthier and more satisfied but also may generate fewer costs than the non-engaged. Whether patient engagement translates to a healthy bottom line remains to be seen. In the meantime, the inaugural Patient Engagement survey by the Healthcare Intelligence Network identified a range of tactics in use by 133 healthcare organizations to improve overall population health engagement.

Patient Engagement in 2015: Tactics to Drive Satisfaction, Care Plan Adherence and Quality
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2015 Healthcare Benchmarks: Patient Engagement

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Mary Morin

In its hybrid care management model, RN care managers at Sentara Medical Group support two to three physician practices and also visit high-cost, high-utilization patients at home, in the hospital and virtually. At first, Sentara management balked at a perceived duplication of service between the RNs and home health nurses—until they saw the fruits of these patient encounters. Listen to Mary Morin, nurse executive with Sentara describe how home visits in particular allow RN care managers to assess the patient's environment and meet the individual on their level, which lifts engagement in self-care.

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2015 Healthcare Benchmarks: Patient Engagement

More information on this topic can be found in: 2015 Healthcare Benchmarks: Patient Engagement. This 40-page report assembles hundreds of metrics on patient engagement tools, care teams, portal use, clinical hurdles, results and ROI from hospitals, health plans, physician practices and other responding organizations.