Making the Connection with Telephonic Case Management: 4 Key Areas

Telephonic outreach helps to bridge the care divide, supporting and engaging vulnerable and high-risk populations.

This infographic from the Healthcare Intelligence Network offers tips to improve telephonic connections with these individuals, from Jay Hale, director of quality improvement and clinical operations at Carolina Behavioral Health Alliance. The infographic includes tips on how to connect with patients, identify warning signs, provide easy-to-use surveys, and develop the qualities to become a successful telephonic case manager. Click here to license this infographic for your company intranet or network.

Making the Connection with Telephonic Case  Management: 4 Key Areas
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Jay Hale

Listen to Jay Hale, director of quality improvement and clinical operations at Carolina Behavioral Health Alliance, describes some of the barriers telephonic case managers might face during member outreach, red flags that indicate a physician visit is warranted, and the role of primary care...


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The Making the Connection with Telephonic Case Management infographic is available for purchase as a downloadable Adobe Acrobat PDF file. Click here for details.

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Telephonic Case Management Protocols to Engage Vulnerable Populations

More information on this topic can be found in: Telephonic Case Management Protocols to Engage Vulnerable Populations. This 30-page resource describes a suite of tools to facilitate identification, interaction, surveys, follow-up action, resource matching, and member engagement and outreach for a behavioral health population that is also a template for case management and care coordination of any organization's hard-to-reach or vulnerable members.