Patient Satisfaction Strategies to Improve the Healthcare Consumer Experience

Valet parking, online booking, concierges, turn-down service, in-room Wifi, gourmet meals…we're not talking hospitality, we're talking healthcare. Hospitals, physician practices and even health plans are going to great lengths to enhance that all-important patient experience, so healthcare consumers will spread the word via patient satisfaction surveys and their own social networks.

This HINfographic provides a look at some of the trends afoot to give patients and health plan members the red-carpet treatment while they are in their care.

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Melanie Matthews

Listen to Melanie Matthews, vice president and chief operating officer at the Healthcare Intelligence Network, describes how 146 healthcare organizations rank their own efforts to improve patient satisfaction...


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More information on this topic can be found in 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience. This 60-page resource presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This research also drills down to provide sector-specific efforts in patient satisfaction improvement from hospitals and other healthcare providers.