Case Management Trends: Face-to-Face Patient Encounters Edge Out Telephonic

As integrated care management takes hold, patients are much more likely to interact with a case manager at their healthcare provider's office today than they were four years ago, say respondents to the 2017 Case Management Survey by the Healthcare Intelligence Network. The embedding or colocating of case managers within points of care rose from 54 percent in 2013 to 66 percent this year, the survey found.

A new infographic by HIN examines the top case manager-patient interactions, case management monthly caseloads and details on return on investment for case management programs.

Case Management Trends: Face-to-Face Patient Encounters Edge Out Telephonic

Buy the Complete Set of
Case Management
Benchmarks & Metrics

2017 Healthcare Benchmarks: Case Management


Register for 12 months of healthcare benchmarks with our Benchmark Membership...a $500 savings over one year!


William Holding

For patients with cancer, palliative care should begin at diagnosis to help them shoulder the disease's emotional, physical and financial burdens, explains Laura Ostrowsky, director, case management at Memorial Sloan Kettering Cancer Center (MSKCC). However, for multiple reasons, referrals to hospice frequently happen too late for MSKCC patients to derive full benefit from that service. In this episode, Ms. Ostrowsky shares some key questions for integrated case managers to ask providers to improve timeliness of hospice referrals. The strategy is one way MSKCC uses integrated case management to validate its worth in a value-based system: providing the best care in a quality-effective manner.

Related blog posts:

MSKCC Integrated Case Management Enhances Efficiency, But Never At Patients' Expense

Top 2017 Chronic Care Management Modes and 13 More CCM Trends

AMITA Health Places Patient at Center of Care Management Redesign

Embed this Image on Your Site:

2017 Healthcare Benchmarks: Case Management More information on this topic can be found in: 2017 Healthcare Benchmarks: Case Management, which provides actionable information from 78 healthcare organizations on the role of case management in the healthcare continuum, from targeted populations and conditions to the advantages and challenges of embedded case management to CM hiring and evaluation standards. Assessment of case management ROI and impact on key care components are also provided.

This fifth comprehensive analysis of healthcare case management trends delivers 50 pages of newly collected metrics and measures on current and planned case management initiatives, presented in dozens of easy-to-follow graphs and tables.