Responding to feedback from patient experience surveys, UnityPoint Health moved from a siloed approach to improving the patient experience at each location to a system-wide strategy that provides a consistent, baseline experience while still permitting each institution the latitude to address its specific needs. During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a July 27, 2017 webinar, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, will share how her organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process. Click here to register or obtain more information.

1. Kaiser Permanente Partners with Bon Secours to Launch Community Revitalization Project in West Baltimore to Advance Health Equity
   
   
2. Oregon Hospitals Remain Financially Stable Under Healthcare Transformation
   
   
3. Drug, Combined with Care Management Program, Reduces Alzheimer's Disease Symptoms 7 Times Better Than Drug Alone
   
   
4. Guest Post: Analytics-Backed Wearables Provide Value Through Actionable Health Insights
   
   
5. Integrated Case Management: A New Approach to Transition Planning
   
   
6. Michigan SNF Collaborative Sets Competition Aside to Improve Quality and Readmission Rates
   
   
7. Hospital Management Practices May Put Women At Risk for C-sections, Complications During Childbirth
   
   
8. More Than 100 Million Americans Have Diabetes or Prediabetes: CDC Report
   
   
9. New Chart: What Are the Top Metrics for Measuring ACO Success?
   
   
10. Assessing Social Determinants of Health: Screening Tools, Triage and Workflows to Link High-Risk Patients to Community Services
    
    
11. Banner Urgent Care Reduces Wait Times With Online Check-in Feature
    
    
12. Infographic: The Future of Blockchain Technology in Healthcare
    
    
13. Centralized Care Management to Reduce Readmissions and Avoidable ED Visits in High-Risk Populations
    
    
14. 2017 Healthcare Benchmarks: Accountable Care Organizations
    
    
15. Polypharmacy, Diabetes Patients Priorities for Pharmacist-Led Medication Management Interventions
    
    
16. 2016 Healthcare Benchmarks: Care Coordination

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© 2017 Healthcare Business Weekly Update by Healthcare Intelligence Network.

Editor: Patricia Donovan, pdonovan@hin.com;
Publisher: Melanie Matthews, mmatthews@hin.com

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