Healthcare Intelligence Network - Top Populations Assigned to Telephonic Case Management

Source: 2014 Healthcare Benchmarks: Telephonic Case Management, July 2014

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2014 Healthcare Benchmarks: Telephonic Case Management

This report delivers a comprehensive set of metrics from more than 100 healthcare organizations on emerging trends in telephonic case management of patients and health plan members, examining the populations served and tools employed by telephonic case managers, as well as the impact of these telephonic connections on health outcomes, utilization and the organization's bottom line.

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Gail Miller

Listen to Gail Miller, the VP of telephonic clinical operations in Humana's care management organization, Humana Cares/SeniorBridge, says that Humana’s remote monitoring pilots go beyond traditional targets of heart failure, diabetes and COPD to observe functionally challenged members.

Related blog posts:

Severity Index Drives Patients’ Touch Points with Nurse Navigators

Telephonic Case Management Targets High-Risk, High-Cost Conditions

Telephonic Case Management: Tips to Keep the Conversation Going

HINfographic: Making the Connection with Telephonic Case Management – 4 Key Areas

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