Source: 2017 Healthcare Benchmarks: Patient Engagement, October 2017.
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2017 Healthcare Benchmarks: Patient EngagementBeyond hoped-for improvements in clinical outcomes from actively engaged patients, patient engagement metrics now factor heavily into the equations of risk- and value-based reimbursement models.
This report documents tactics, targeted populations and clinical conditions, program components, technology use, success measures, challenges and many other patient engagement metrics.Order your copy today at Online Bookstore or by calling toll-free (888) 446-3530.
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To engage staff in its patient experience improvement action plan, UnityPoint Health defined four foundational behaviors expected of every team member (not just providers) across the organization. Listen to Ms. moore director of patient experience at UnityPoint Health, describe the rationale and rollout for the four behaviors, which are based on patient and visitor feedback and comments.
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