Healthcare Intelligence Network - Which Patient Populations Are Targeted by Your Case Managers?
Source: 2017 Healthcare Benchmarks: Case Management, September 2017.

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2017 Healthcare Benchmarks: Case Management

At the point of care or behind the scenes, care coordination by healthcare case managers helps to elevate clinical, quality and financial outcomes in population health management and chronic care, the all-important hallmarks of value-based care.

This report provides actionable information from 78 healthcare organizations on the role of case management in the healthcare continuum, from targeted populations and conditions to the advantages and challenges of embedded case management to CM hiring and evaluation standards. Assessment of case management ROI and impact on key care components are also provided.

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Kathryn Shradley

How receptive are clinicians to being coached in patient engagement techniques? At PinnacleHealth, provider reaction to rollout of patient engagement coaching has followed a standard bell curve, notes Kathryn Shradley, PinnacleHealth's director of population health. Here, Ms. Shradley outlines the framework underscoring the engagement coach’s supportive and educational role while at providers’ elbows as well as ways the health system earned clinicians’ support for the initiative.

Related blog posts:

HINfographic: Case Management Trends: Face-to-Face Patient Encounters Edge Out Telephonic

MSKCC Integrated Case Management Enhances Efficiency, But Never At Patients' Expense

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