Healthcare Intelligence Network - What Are the Leading Methods To Identify/Risk Stratify Patients for Engagement Initiatives?
Source: 2019 Healthcare Benchmarks: Patient Engagement, November 2019.

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2019 Healthcare Benchmarks: Patient Engagement

The perennial challenge for healthcare organizations as they continue to develop and refine programs aimed at improving healthcare quality while reducing costs is engaging patients in these initiatives. Actively engaged patients have been shown to have lower costs and improved outcomes.

This report is the third comprehensive analysis by the Healthcare Intelligence Network of programs aimed at improving patient engagement, including how patients are identified for patient engagement interventions, populations presenting the most significant challenges, program components and results and ROI, based on responses from over 50 healthcare organizations to the October 2019 patient engagement survey.

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2019 Healthcare Benchmarks: Patient Engagement


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Kathryn Shradley

How receptive are clinicians to being coached in patient engagement techniques? At PinnacleHealth, provider reaction to rollout of patient engagement coaching has followed a standard bell curve, notes Kathryn Shradley, PinnacleHealth’s director of population health. Listen to Ms. Shradley outline the framework underscoring the engagement coach’s supportive and educational role while at providers' elbows as well as ways the health system earned clinicians' support for the initiative.


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