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New Chart: Which 5 Changes Can Improve Patient Satisfaction?

SUMMARY: Patient satisfaction with the healthcare experience is influencing quality ratings and value-based reimbursement levels for hospitals, physicians and other providers. We wanted to see in which areas healthcare companies made changes to improve patient or member satisfaction.

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The May 2011 Benchmarks in Patient Satisfaction e-survey by the Healthcare Intelligence Network captured efforts to improve patientsí and membersí experience and satisfaction with their care. According to 146 healthcare companies who responded to the survey, the top five areas that have been changed to improve patient or member satisfaction are:

  • Call management: 36.4 percent

  • Policies: 34.5 percent

  • Hiring and training: 34.5 percent

  • Appointment scheduling: 29.1 percent

  • Staffing: 29.1 percent

For additional research data and insights on this topic:

Download the executive summary of 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience.

Source: 2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience, October 2011


2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience

2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience presents new market research on industry efforts to enhance the patient experience and levels of satisfaction with their care. This 60-page analysis, based on the responses of 146 organizations to the Healthcare Intelligence Network May 2011 survey on Improving Patient Satisfaction and the Patient Experience, presents the all-new data in more than 45 easy-to-follow graphs and tables.

2011 Benchmarks in Patient Satisfaction Strategies: Improving the Healthcare Consumer Experience is available from the Healthcare Intelligence Network for $127 by visiting our Online Bookstore or by calling toll-free (888) 446-3530.




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