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Case Management Monitor

The case manager's early identification, stratification and care coordination of high-risk patients reduces hospitalizations and emergency room visits of the elderly and chronically ill, improves medication adherence and closes care gaps that trigger or exacerbate health conditions.

Today's healthcare case manager has moved beyond the health plan office, working alongside the primary care physician, the hospital discharge planner and the nursing home staff in a substantial care management role.

News and Trends in Healthcare Case Management

Audio Interview
Annette WatsonThere’s education, there’s experience, and then there’s the ‘right stuff’ — the indefinable personality traits that earmark an individual as a change agent, collaborator and ambassador of case management, says Annette Watson, senior vice president of community transformation for Taconic IPA (TIPA), of TIPA’s requirements for the RN case managers it hires for its advanced patient-centered medical homes.

Then there are the not insignificant contributions of the RN case manager to accountable and patient-centered care, which Ms. Watson describes in this interview.

While staff-buy-in and communication continue to challenge the embedded case manager model, the participant in CMS Innovation Center’s Comprehensive Primary Care (CPC) initiative says reimbursement for embedded case management is less of an obstacle today than in the past, due to funding-friendly care models and pilots descending from healthcare reform.

Length: 8:36
Click here to listen


Recent Audio Interviews on Case Management

Teresa Treiger: The Role of Case Managers in Emerging Care Delivery Models. Click here to listen.

Robert Fortini: Embedded Case Management in the Primary Care Practice: Program Design and Results. Click here to listen.

Dr. Joseph Agostini: Advanced Illness Care Coordination: A Case Study on Aetna's Compassionate Care Program. Click here to listen.

Irene Zolotorofe: Recruiting, Training and Case Load Management Strategies for Embedded Case Managers. Click here to listen.

Karen Black: Leveraging Case Management Tools and Technology to Improve Outcomes. Click here to listen.

Jay Hale: Telephonic Case Management: Protocols for Behavioral Healthcare Patients. Click here to listen.

Lisa Sasko and Charlene Schlude: The Role of Embedded Case Managers in Clinical Transformation. Click here to listen.

Dr. Randall Krakauer: Demonstrating the Value of the Embedded Case Manager for the Medicare Population. Click here to listen.

Melanie Matthews: 2011 metrics in healthcare case management. Click here to listen.

Jan Van der Mei: Co-locating case managers in the care continuum. Click here to listen.

Rebecca Ramsay: Identifying, monitoring and managing target populations for case management. Click here to listen.

Toni Cesta: Embedding a case manager in the emergency department. Click here to listen.

Dr. Sam Toney: Applying integrated case management to Medicaid's high-cost, high-need members. Click here to listen.

Diane Littlewood: The benefits of co-located case managers. Click here to listen.

Mary Cooley: Priority Health's four-point strategy uses case managers to help reduce readmissions. Click here to listen.

Aetna: The key role of case managers and advanced practice nurses in Aetna's Transitional Care pilot. Click here to listen.

Geisinger Health Plan: Case managers backbone of GHP's efforts to improve care delivery. Click here to listen.


Question: Can You Describe a Typical Telephonic Case Management Session?

This week's expert is Jay Hale, LPC, CEAP, director of quality improvement and clinical operations at Carolina Behavioral Health Alliance (CBHA).

Question: Can You Describe a Typical Telephonic Case Management Session?

Response:(Jay Hale) Average length of a session is about 15-20 minutes. It usually starts with a greeting period that dovetails into a conversation about symptoms/improvement. We then broaden the conversation to ask about external support and ability to handle day-to-day activities. We ask some specific questions related to their particular area (i.e. going to meetings, medication adherence, following family rules, etc). There will then be a closing and planning for the next case management meeting (set up specific time). Any concerning response would trigger further exploration (i.e. worsening symptoms, not going to meetings, etc).

For more information on case managers, please visit: Telephonic Case Management Protocols to Engage Vulnerable Populations.


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Case Management in 2013: Achieving Results with Cardiovascular Disease; Long-Term Care Next Frontier for Embedded Case Managers


Comprehensive Case Management Resources

2013 Healthcare Benchmarks: Case Management provides actionable information from 118 healthcare organizations on the prominence, placement and responsibilities of case managers as well as case management-driven outcomes in healthcare utilization, cost and compliance.

Case Management in Value-Based Healthcare: Trends, Team-Building and Technology delivers advice for the profession on surviving and thriving in the post-reform healthcare landscape from the president of Ascent Care Management and a familiar voice on the case management scene.

New Horizons in Healthcare Case Management: Benchmarks, Metrics and Models examines the latest trends in healthcare case management, the impact of case managers across the care continuum and what's working in embedded or colocated case management, an emerging strategy of positioning case managers inside primary care practices.

Telephonic Case Management Protocols to Engage Vulnerable Populations describes a suite of tools to facilitate identification, interaction, surveys, follow-up action, resource matching, and member engagement and outreach for a behavioral health population that is also a template for case management and care coordination of any organization's hard-to-reach or vulnerable members.

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